E-commerce & Digital Products
Order status, delivery issues, licence-key resends and refund requests handled the moment a customer picks up the phone.
Order lookupsRefundsCart recovery
AI disclosure on every call
Never Miss a Customer Call Again
AI voice agents that handle inbound inquiries and outbound follow-ups for digital businesses — 24/7, human-like conversations.
No long-term contract to start · Cancel any time · Works with your existing phone number
How an inbound call is handled
ExampleAI Agent
Thanks for calling Creston Connect. I'm an AI assistant — I can help with orders, refunds or booking a call with the team. What can I do for you?
Customer
Hi — I ordered the annual plan yesterday and never got my licence key.
AI Agent
I can see the order under this number. The key bounced from your inbox — I can resend it now, or text it to you instead. Which would you prefer?
AI disclosed up frontConsent loggedTranscript retained 90 days
Talk to us about your call flow- Inbound coverage, every day of the year
- 24/7
- Average voice response latency
- < 500ms
- Platform uptime target
- 99.9%
- Of calls open with an AI disclosure
- 100%
What We Do
Three ways we keep your phone line working for you
Deploy one workflow or all three. Each agent is configured against your own data, policies and tone of voice — then monitored so it stays accurate as your business changes.
Inbound Support
Your customers reach a knowledgeable voice the moment they call — no queues, no voicemail, no missed revenue.
- Answer product and shipping questions
- Look up and process orders
- Handle refunds and returns by policy
- Escalate to a human with full context
Outbound Sales
Follow up on every opted-in lead within minutes, at whatever volume your pipeline produces.
- Qualify and follow up on new leads
- Announce launches to opted-in customers
- Recover abandoned carts and failed payments
- Sync outcomes straight back to your CRM
Appointment Booking
Turn interest into a booked slot on the call, with confirmations and reminders handled end to end.
- Schedule consultations and discovery calls
- Check live calendar availability
- Send confirmations by SMS and email
- Reduce no-shows with reminder calls
How It Works
Live in about two weeks, not two quarters
A guided onboarding run by our team. You supply access and policies; we handle configuration, telephony, testing and the compliance setup.
- 01
Connect your stack
We link your store, helpdesk, calendar and CRM — Shopify, Stripe, HubSpot, Calendly and more — so the agent works from live data instead of a static script.
- 02
Train on your business
We ingest your product catalogue, policies and past support conversations, then tune tone and escalation rules until the agent sounds like your team.
- 03
Launch with disclosure
Numbers are provisioned, consent and opt-out handling is configured, and every call opens by identifying as AI on behalf of your business.
- 04
Review and improve
You get transcripts, recordings, outcomes and escalation reports in one dashboard, with a monthly review to tighten the weak spots.
Industries We Serve
Built for businesses that sell online
We focus on digital goods and online services, where call volume spikes are unpredictable and every missed call is a refund request or a lost sale.
SaaS Companies
Trial follow-up, onboarding check-ins, billing questions and renewal outreach — without pulling engineers into support rotations.
Trial follow-upBillingRenewals
Online Coaching & Courses
Discovery calls booked automatically, cohort reminders delivered on time, and enrolment questions answered around the clock.
Discovery callsEnrolmentReminders
Subscription Services
Failed-payment recovery, pause-instead-of-cancel saves and plan-change requests handled with your retention policy applied consistently.
DunningRetentionPlan changes
Trust & Compliance
Compliance is a product feature, not a disclaimer
Automated calling is regulated, and rightly so. We build the controls into the platform itself so your campaigns stay inside the rules by default — and so you can show your own auditors exactly what happened on any call.
- Every call opens with a clear AI disclosure and the business name.
- Outbound campaigns run only against opted-in, consent-verified contacts.
- Opt-out is honoured on the call and synced across every campaign within minutes.
- Calling windows, do-not-call lists and state restrictions are enforced automatically.
SOC 2 Type II — Audit In Progress
Independent controls audit covering security, availability and confidentiality.
GDPR Ready
Data processing agreements, EU data-subject request handling and deletion on demand.
AI Disclosure Enabled
Every call opens by identifying as AI and naming the business it is calling for.
TCPA-Aligned Processes
Consent capture, calling-window enforcement and honoured opt-outs on every campaign.
Pricing
Straightforward plans that scale with call volume
All plans include AI disclosure, opt-out handling, call recording controls and a signed DPA. No per-seat fees.
Starter
For small digital stores validating AI voice support.
$299/month
- 500 included call minutes
- 1 inbound AI agent
- Business-hours + after-hours coverage
- Order status & FAQ handling
- Email transcript delivery
- Standard email support
Most popular
Growth
For established stores and SaaS teams running inbound and outbound.
$899/month
- 2,000 included call minutes
- Inbound + outbound agents
- Abandoned-cart and lead follow-up campaigns
- Calendar-integrated appointment booking
- CRM and helpdesk integrations
- Consent ledger & opt-out sync
- Priority support with a named contact
Enterprise
For subscription businesses and platforms with compliance requirements.
Custom
- Volume call-minute pricing
- Unlimited agents and campaigns
- Dedicated telephony numbers & carrier routing
- Custom data-retention windows
- SSO, audit logs and role-based access
- Signed DPA, BAA on request
- Dedicated onboarding & solutions engineer
Call minutes are billed per second beyond the plan allowance. Telephony pass-through costs are itemised on every invoice — we do not mark them up.
See what your phone line could be doing
Book a 20-minute call with Christopher. We'll map your call flows, show you a live agent handling one of your real scenarios, and tell you honestly whether we are a fit.