About & Contact
Who we are, and how to reach us
Creston Connect LLC is a registered Florida business providing AI-powered inbound and outbound calling for digital goods and online service companies. Our full company details, ownership and compliance commitments are published below.
Company Information
- Company Name
- Creston Connect
- Legal Business Entity
- Creston Connect LLC
- Year Founded
- 2023
- Registered Address
- 999 Ponce De Leon BlvdSuite 1110Coral Gables, FL 33134United States
- Business Email
- jajuanrandle071@gmail.com
- Business Hours
- Monday – Friday, 9:00 AM – 6:00 PM (ET)
- State of Registration
- Florida, United States
Leadership
Ownership you can verify
Creston Connect is owner-operated. There is a named person accountable for every call our platform places — and their contact details are on this page.
Christopher James
Founder & Chief Executive Officer
Founded Creston Connect in 2023 to help digital businesses automate customer communication while maintaining a personal touch.
Christopher works directly with every customer through onboarding, sets the compliance standards the platform enforces, and personally reviews escalations flagged during the first month of any deployment.
Team & Leadership
The people accountable for your calls
Creston Connect LLC is a small, owner-operated team based in Coral Gables, FL. Compliance, engineering and customer onboarding each have a named owner — and you can reach any of them at jajuanrandle071@gmail.com.
Christopher James
Founder & CEO
Christopher founded Creston Connect in 2023 to give digital businesses a way to automate customer calls without cutting corners on consent, disclosure or data handling. He works directly with every customer through onboarding and sets the compliance standards the platform enforces.
Sarah Thompson
Head of Compliance
Sarah oversees all regulatory and consent requirements for our calling campaigns.
Michael Rivera
Technical Director
Michael leads the development and optimization of our AI voice agents.
Our Mission
Automated calling that people are glad to pick up
Automated calling has a deservedly poor reputation. For decades it has meant robocalls, spoofed numbers and pressure tactics aimed at people who never asked to be contacted. We started Creston Connect in 2023 on the opposite premise: that voice is still the fastest way to resolve a customer's problem, and that AI should be used to answer the phone well rather than to dial more numbers.
Everything we build starts from consent. Our platform will not launch an outbound campaign without a documented lawful basis for each contact, it enforces calling windows and do-not-call suppression automatically, and it honours an opt-out the moment someone asks — no scripts designed to talk them out of it. Every call discloses that it is AI-powered before anything else is said, because a person deserves to know who, or what, they are speaking to.
We treat customer data as a liability to be minimised rather than an asset to be accumulated. Recordings and transcripts are retained for a defined window and then deleted, personal data is never sold or shared with advertisers, and our customers can export or erase their data at any time. We would rather lose a deal than run a campaign we could not defend to a regulator, an auditor, or the person on the other end of the line.
What we will not do
- Cold-call people who never opted in
- Spoof or mask the calling number
- Claim to be a human when asked
- Sell or broker customer contact data
Compliance & Ethics
The commitments behind every call
These are contractual obligations in our customer agreement, not marketing language. Breaching them is grounds for us to suspend an account.
All calls include AI disclosure
Every call our platform places or answers opens by identifying itself as an AI assistant and naming the business it is calling on behalf of. This is not optional and cannot be switched off by a customer.
We only contact opted-in customers
Outbound campaigns run exclusively against contacts with a documented lawful basis — an existing business relationship or express written consent. We require our customers to supply the consent record, and we store it against the contact.
Full opt-out support on every call
A recipient can opt out at any point simply by saying so. The request is honoured immediately, confirmed on the call, written to a suppression list within minutes, and applied across every campaign belonging to that customer.
TCPA and GDPR compliant processes
Calling windows, state-level restrictions, national and internal do-not-call lists, identification requirements, data-subject access and deletion requests, and signed data processing agreements are all part of the standard onboarding.
SOC 2 Type II — Audit In Progress
Independent controls audit covering security, availability and confidentiality.
GDPR Ready
Data processing agreements, EU data-subject request handling and deletion on demand.
AI Disclosure Enabled
Every call opens by identifying as AI and naming the business it is calling for.
TCPA-Aligned Processes
Consent capture, calling-window enforcement and honoured opt-outs on every campaign.
Read the full AI Disclosure Statement, Privacy Policy and Terms of Service.
Contact Us
Talk to a person first
Tell us what your phone line looks like today and we will tell you honestly whether we can help. No automated qualification calls — you get a reply by email within one business day.
- Registered office
- 999 Ponce De Leon BlvdSuite 1110Coral Gables, FL 33134United States
- Hours
- Monday – Friday, 9:00 AM – 6:00 PM (ET)